ANGER in the WORKPLACE
a course and workbook aimed at servers, barristas and other service industry personnel.
A Self-help Workbook for Today’s World.
Understand Your Anger, so you don’t let it
get the best of YOU.
∙ Anger Management, does NOT mean you will never be angry
∙ Rage is Anger Out of Control
∙ Anger and Violence costs Lives, Dollars, Time
∙ BOUNDARIES are broken in anger.
∙ We ALL have the right to be safe in our own bodies… our homes… our relationships..
Anger is a natural reaction, a secondary emotion, and can be prompted by many things. Our actions when we are angry are Learned Behaviors. And the ultimate Anger reaction, violence, we learn from observation and society.
Much of Violence comes as a result of the failure “to be able to control” our Environment – including people around us, as well as the situation. Violence and it’s consequence – Destruction – become the last and ultimate “control tool” for our bruised —- EGOS!